Acceptable Use Policy

1. Permission to contact

Only send messages to people who have a relationship with you or who have otherwise agreed to be contacted, and only for purposes they would reasonably expect. Do not message people who have asked you to stop.

Where SAMT requires permission evidence before a protected send, you must provide accurate consent information. Do not mark a recipient as confirmed unless you have a defensible basis for doing so.

2. Honour opt-outs

Make it easy to opt out and act on opt-out requests promptly. Where the Service adds or records opt-out handling, do not remove, reset or circumvent it without a genuine new permission from the recipient.

3. Prohibited content

Do not use the Service to send content that is:

• Unlawful, fraudulent, deceptive or misleading.
• Harassing, threatening, hateful or that promotes violence.
• Sexually explicit involving minors, or otherwise exploitative.
• Malware, phishing, or links intended to deceive or harm.
• In breach of intellectual-property or privacy rights.

4. Prohibited activity

Do not:

• Send unsolicited bulk messages to people who have not agreed to hear from you.
• Impersonate any person, brand or organisation, or falsify sender identity.
• Attempt to bypass recipient suppression, sender-identity checks, account limits, rate limits, security controls or provider rules.
• Use the Service to build or sell lists of people without an appropriate basis to use that data.
• Interfere with, disrupt, or place undue load on the Service or networks.

5. Platform safety controls

SAMT may apply account-level batch or volume ceilings, repeated-failure safeguards, recipient suppression and sender-identity review. These controls are part of protecting recipients and the platform and may be stricter than your workspace preferences.

You must not attempt to evade a limit or safety block by creating duplicate lists, changing channels, rotating providers, changing sender identities or otherwise splitting activity intended to avoid enforcement.

6. Respect provider and network rules

You must comply with the terms and messaging policies of every provider and network used for your sends, whether the connection is supplied by you or made available through a SAMT-managed service. Provider restrictions can affect whether a message is accepted or delivered.

7. Comply with the law

You are responsible for identifying and complying with the laws and regulations that apply to your messaging in the places where you and your recipients are located, including rules on consent, data protection and electronic communications. SAMT safety controls do not determine whether your messaging complies with applicable law.

8. Enforcement

We may investigate suspected violations and may block sending, reject or require review of a sender identity, restrict volume, suspend access, revoke active sessions or terminate access where we reasonably believe this policy has been breached or action is needed to protect the Service, recipients or third parties.

9. Reporting & contact

Suspected misuse, abuse reports and questions about this policy can be sent to support@samt.run. SAMT may use that monitored support channel to request additional information or coordinate action where needed.